Refund Policy
During the Halloween season, we accept online returns to our return center postmarked prior to October 24th, 2022.
The following criteria must be met to be eligible for a refund:
- Returns must be postmarked within 15 days of the original order date.
- Items returned for a refund will incur a 12% restocking fee.
- Item(s) must be new, unused and in their original packaging, along with all accessories. Check item restrictions below.
- We recommend using a traceable shipping method with delivery confirmation.
- For your protection, we recommend you insure your return shipment.
Note: Returns for seasonal merchandise (e.g., Easter, Halloween, and Christmas) can be returned up to 7 days prior to the holiday.
Incorrect Addresses and Return-to-Sender Packages: If an incorrect shipping address is provided, the delivery of the package may be delayed. An order with Premium or Express shipping may be delayed if only a PO Box is provided.
If your order is sent back to us as undeliverable and you still need your order, we can assist you. Your order may be subject to a $15 charge. You can pay to reship the order, with an updated address, via the shipping level desired. You can place a new order to ensure it arrives by your event date. We will refund your original order (minus original shipping charge.)
Defective Items:
If you received an item that is damaged, we'll fix it - fast. Contact Customer Service within 14 days of the original order date, and we'll do everything we can to ensure you receive the replacement product(s) quickly. Replacement items will be shipped using the same method as the original order.
Processing Times:
Returns are typically processed within 2 weeks of receiving the item. During the Halloween season (September through November), returns may take up to 4 weeks.
Return Restrictions
The following items qualify for a return ONLY if they are in their unopened, original packaging -- these items must not have been worn, used or altered in any way:
- Undergarments
- Socks and stockings
- Shoe covers, boot tops, slippers, or other, similar footwear
- Wigs, beards, facial hair, or any other artificial hair
- Hair accessories
- Artificial teeth
- Prosthetic noses or chins
- Cigarette holders
- Contacts
- Eyelashes
- Cosmetics
- Inflatables Items
- Pet Costumes
Shoe Returns:
All shoes must be unmarked (without scuffs), unworn and in new condition. Try your shoes on indoors in a carpeted area to avoid making them ineligible for a return.
Orders Not Placed on Costumes.com:
All Costumes.com orders placed through Amazon.com, eBay, or other third-party marketplace such as Walmart and Target+, should consult the return policy of the relevant site.
Please keep in mind that refunds are for the cost of the merchandise only and return and/or original shipping charges are not refundable.
Please return all products to:
Costumes.com
Attn: Returns Dept.
16205 West Small Road
New Berlin, WI 53151