Refund Policy
The following criteria must be met to be eligible for a refund:
- Returns must be postmarked within 15 days of the original order date.
- Items returned for a refund will incur a 12% restocking fee.
- A return label can be requested by emailing help@costumes.com with your order number. A return label with be emailed to you and if used, $7.99 will be deducted from your refund.
- Item(s) must be new, unused and in their original packaging, along with all accessories. Check item restrictions below.
- We recommend using a traceable shipping method with delivery confirmation.
- For your protection, we recommend you insure your return shipment.
Note: Returns for seasonal merchandise (e.g., Easter, Halloween, and Christmas) can be returned up to 7 days prior to the holiday.
Incorrect Addresses and Return-to-Sender Packages: If an incorrect shipping address is provided, the delivery of the package may be delayed. An order with Premium or Express shipping may be delayed if only a PO Box is provided.
If your order is sent back to us as undeliverable and you still need your order, we can assist you. Your order may be subject to a $15 charge. You can pay to reship the order, with an updated address, via the shipping level desired. You can place a new order to ensure it arrives by your event date. We will refund your original order (minus original shipping charge.)
Defective Items:
If you received an item that is damaged, we'll fix it - fast. Contact Customer Service within 14 days of the original order date, and we'll do everything we can to ensure you receive the replacement product(s) quickly. Replacement items will be shipped using the same method as the original order.
Processing Times:
Returns are typically processed within 2 weeks of receiving the item. During the Halloween season (September through November), returns may take up to 4 weeks.
Return Restrictions
The following items qualify for a return ONLY if they are in their unopened, original packaging -- these items must not have been worn, used or altered in any way:
- Undergarments
- Socks and stockings
- Shoe covers, boot tops, slippers, or other, similar footwear
- Wigs, beards, facial hair, or any other artificial hair
- Hair accessories
- Artificial teeth
- Prosthetic noses or chins
- Cigarette holders
- Contacts
- Eyelashes
- Cosmetics
- Inflatables Items
- Pet Costumes
Shoe Returns:
All shoes must be unmarked (without scuffs), unworn and in new condition. Try your shoes on indoors in a carpeted area to avoid making them ineligible for a return.
Kidrobot & NECA Products:
All Kidrobot & NECA sales are final at Costumes.com. All pre-order sales are final, with no refunds. Pre-orders are for items that are in development and are subject to shifting in-stock dates. To see the most up-to-date estimate on a product’s arrival please visit the product page. Costumes.com will not modify, reroute or cancel an order once placed. Costumes.com may cancel/refund orders at any time due to stock limitations, quality problems, inaccurate information from customers, fraud risk analysis, or any other reason. Costumes.com does not guarantee product box/packaging.
Thank you for shopping with Costumes.com! We hope that you enjoy your new purchase, and we are grateful for your business.
Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value. We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from Costumes.com, you have agreed to the following terms.
Note: All International sales are final.
DEFECTIVE TOY RETURN POLICY
All sales are final at Costumes.com. Most figures we sell are collectible, made in limited runs, and are often hand-painted or hand-assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value. However, if your merchandise purchased on costumes.com has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to us immediately with photos, your name, your order number and what is damaged. We will evaluate the photos and make a decision. If the damage qualifies for an exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or full store credit for a future purchase. ALL OTHER TOY & PRODUCT SALES AT COSTUMES.COM ARE FINAL.
Orders Not Placed on Costumes.com:
All Costumes.com orders placed through Amazon.com, eBay, or other third-party marketplace such as Walmart and Target+, should consult the return policy of the relevant site.
Please keep in mind that refunds are for the cost of the merchandise only and return and/or original shipping charges are not refundable.
Please return all products to:
Costumes.com
Attn: Returns Dept.
16205 West Small Road
New Berlin, WI 53151