FAQ
A sizing chart is available on almost every product page. If in doubt, it’s usually best to order the larger size.
Please note that bodysuit costumes such as many superhero costumes are meant to be tight fitting.
You will receive regular updates via email but you can also check the status of your order by logging into your account.
After clicking the "Submit" button, you'll be taken to an order confirmation page that will provide your order number. You will also receive a confirmation message to the email address you provided during the checkout process.
In order to process and ship your order in a timely manner we are unable to cancel or make any modifications to your order once it has been submitted and confirmed.
Our Exclusive products are one of a kind. They are either produced by our in-house Creative Team, or created especially for us with unique colors, fabrics, etc. All of them are available only through Costumes.com or one of our partner companies.
Items with sizes that are out of stock will have a line strick through on the size on the product detail page and you will NOT be able to add the item to your cart.
Some out of stock items are available for Pre-Order and are noted as such on the product detail page, along with their estimated in-stock date. Just add the product you want to pre-order to your cart and check out as usual. Click here for addition information on Pre-Order items.
If you're interested in an item that is out of stock and not available for Pre-Order, simply click on the "Click here to be notified when available" link below the out of stock item and you will be able to provide your email address. We will send you an e-mail as soon as the item becomes available. Some out of stock items, like mascot costumes, can be special ordered and should be noted as such. Please contact the customer service department for special orders.
We accept MasterCard, Visa, Discover Card, American Express and PayPal. You may also use check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. We do not accept gift cards, personal checks, or cash. We only accept credit cards issued from a country we ship to.
Please Note: we do not accept prepaid credit cards and/or Visa gift cards unless there is a billing address registered with the card.
We charge sales tax for all of our domestic orders. You will be charged sales tax based on the zip code your order is shipped to. However, if for some reason you are not charged sales tax it is your responsibility to report the purchase and pay any applicable sales tax the next time you file your taxes for the year.
Each product page on our website displays the most current information available regarding price and stock.
Still need some help?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible
