The following criteria must be met to be eligible for a refund:
- Returns must be postmarked within 15 days of the original order date.
- Items returned for a refund will incur a 12% restocking fee.
- We recommend using a traceable shipping method with delivery confirmation.
- For your protection, we recommend you insure your return shipment.
If you received an item that is damaged, we'll fix it - fast. Contact Customer Service within 14 days of the original order date, and we'll do everything we can to ensure you receive the replacement product(s) quickly. Replacement items will be shipped using the same method as the original order.
Returns are typically processed within 2 weeks of receiving the item. During the Halloween season (September through November), returns may take up to 4 weeks.
- Socks and stockings
- Shoe covers, boot tops, slippers, or other, similar footwear
- Wigs, beards, facial hair, or any other artificial hair
- Hair accessories
- Artificial teeth
- Prosthetic noses or chins
- Cigarette holders
- Inflatables Items
- Pet Costumes
All shoes must be unmarked (without scuffs), unworn and in new condition. Try your shoes on indoors in a carpeted area to avoid making them ineligible for a return.
All Costumes.com orders placed through Amazon.com, eBay, or other third-party marketplace such as Walmart and Target+, should consult the return policy of the relevant site.
Please return all products to:
Attn: Returns Dept.
16205 West Small Road
New Berlin, WI 53151