COOL COLLECTIBLES. PREMIUM BRANDS. EPIC HAUL.

 

Haulathon FAQs 

Where can I buy this product? 

Customers in the United States can find most Haulathon products in their local Target store and online at Target.com. Customers in Canada can find some Haulathon products in their local Toys “R” Us store.  All other international customers can order most Haulathon products directly from Haulathon.com. Please be sure to check the FAQs on each product detail page for more information.   

Why can I only purchase two of each product? 

We want to give everyone a chance to purchase and experience the joy of #Haulathon!  

Once items ship, what is the estimated delivery time?  

Shipping will take approximately 6-10 business days. Please be sure to check each product detail page for pre-order items.  

What if I need to make an update to my order? 

You can contact our customer support team at help@haulathon.com.  Please note, once orders begin processing, we will not be able to make any changes to your order. 

Do you charge sales tax? 

For international orders, we do not charge sales tax.  

For certain pre-order items that ship domestically we do charge sales tax, which is calculated by the state and county to which your order is shipping. 

How do I know if my order has shipped?  

Please be sure to check the product detail page to see if it has a estimated shipping date.  

A shipping confirmation will be sent to you after order is shipped, which will include a tracking number. If you do not see your order tracking email information, please check your junk or spam folders. If you have your order number and email address, you can also use our order tracker. 

You can create an account with costumes.com if you have not done so, here. Your account will allow you to see the status of your order. If you have additional questions, please reach out to help@haulathon.com with your order number. 

What countries do we ship to?  

We ship internationally for all items and ship domestically and internationally for certain pre-order items. Please see the list of International Shipping Zones below to confirm that we ship to your country. 

  • International Zone A/B: Canada 
  • International Zone C: Mexico 
  • International Zone D: Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, United Kingdom, Monaco, San Marino, Vatican City  
  • International Zone E: Bulgaria, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Russia, Gibraltar, South Africa (8 of 9 provinces)  
  • International Zone F: China, Hong Kong SAR, Taiwan 
  • International Zone G: Japan, South Korea 
  • International Zone H: Austria, Denmark, Finland, Greece, Malta, Portugal, Spain, Sweden, Andorra, Faroe Islands, Greenland, Iceland, Liechtenstein, Norway, Switzerland  
  • International Zone I: United States (U.S. Virgin Islands), Guadeloupe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Curaçao, Dominica, Dominican Republic, Grenada, Haiti, Jamaica, Martinique, Montserrat, Puerto Rico, St. Barthélemy, St. Kitts & Nevis, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands 
  • International Zone J: United States (Guam), Indonesia, Malaysia, Philippines, Thailand, Vietnam, Australia, New Zealand  
  • International Zone K: Bahrain, Brunei, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Palestinian Territories, Qatar, Saudi Arabia, Turkey, United Arab Emirates  
  • International Zone L: Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela  
  • International Zone M: Croatia, Afghanistan, Azerbaijan, Cambodia, Iraq, Kazakhstan, Kyrgyzstan, Laos, Mongolia, Uzbekistan, Albania, Armenia, Belarus, Bosnia & Herzegovina, Georgia, Moldova, Montenegro, North Macedonia, Serbia, Ukraine, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Cook Islands, Fiji, French Polynesia, New Caledonia, Papua New Guinea, Samoa, Timor-Leste, Tonga, Vanuatu, Wallis & Futuna 
  • International Zone O: Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka 

 

What is your Return Policy?  

The following criteria must be met to be eligible for a refund: 

  1. Returns must be postmarked within 15 days of the original order date. 
  1. Items returned for a refund will incur a 12% restocking fee. 
  1. Item(s) must be new, unused and in their original packaging, along with all accessories.  
  1. We recommend using a traceable shipping method with delivery confirmation. 
  1. For your protection, we recommend you insure your return shipment. 

Incorrect Addresses and Return-to-Sender Packages: If an incorrect shipping address is provided, the delivery of the package may be delayed. An order with Premium or Express shipping may be delayed if only a PO Box is provided. 

If your order is sent back to us as undeliverable and you still need your order, we can assist you. Your order may be subject to a $15 charge. You can pay to reship the order, with an updated address, via the shipping level desired. You can place a new order to ensure it arrives by your event date. We will refund your original order (minus original shipping charge.) 

Processing Times: 
Returns are typically processed within 2 weeks of receiving the item.  

Please return all products to: 

Costumes.com 
Attn: Returns Dept. 
16205 West Small Road 
New Berlin, WI 53151 

Who is Costumes.com?  

Costumes.com is a premiere retail destination specializing in costumes, collector items, wearables and accessories. It is proud to partner with and power the Haulathon Collection. 

 

If you have additional questions, please email help@haulathon.com. 

 

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